FREQUENTLY
ASKED
QUESTIONS
FAQ
1. What exactly will I receive when I purchase a photo?
Each photo is printed on premium Fine Art paper and comes with a hand-signed, numbered certificate of authenticity. You can choose from three presentation options:
• Ready to Frame
A Fine Art print mounted on a rigid backing board with a white passe-partout (precision-cut mat). Delivered flat and protected, this format fits into any standard 30x40 cm or 40x50 frame of your choice.
• Wood Frame
A high-quality presentation with anti-reflective mineral glass, solid wood (black or natural), a passe-partout and a rigid backing. Delivered fully assembled — ready to hang.
• Dibond (2 mm aluminum panel)
A sleek, modern mounting on an ultra-rigid, matte-finished aluminum composite. Lightweight and durable, it's perfect for a minimalist, frameless wall display. Hanging system included.
4. How long does delivery take?
Production takes approximately 2 to 3 business days, followed by shipping, which typically takes 2 to 5 business days depending on your location.
You will receive a tracking number once your order has been shipped.
2. Are the photos limited edition and signed?
Yes. Every photograph is part of a limited series. Each print is individually numbered and comes with a signed certificate of authenticity.
5. Do you ship internationally?
Yes. Orders can be shipped across Europe.
For deliveries outside the EU, please contact us directly at contact@acatphotos.com — we’ll be happy to assist.
3. How are the prints made?
All prints are made to order by a renowned professional lab specializing in museum-grade Fine Art printing. This guarantees exceptional print quality, durability, and precise color rendering.
6. Can I return or exchange my order?
Because each print is custom-made to order,
returns or exchanges are not accepted.
However, if your item arrives damaged or defective, please contact us within 7 days with photos of the issue, and we will arrange a replacement or refund.